How to purchase Maxis Hotlink 365 validity when you’re stuck in Singapore
If you are one of the few that still the old Maxis Hotlink Bagus plan, you are still able to continue to purchase a 365 validity to Hotlink prepaid plan. And you will need to go through the Maxis *100# menu on your phone to do that. However, the *100# menu will not have the option for your hotlink line to add the 365 validity in Singapore when its roaming on Singtel or StarHub network.
UPDATE: I’ve been told that you can indeed get to the Malaysia *100# menu by a reader named Allen. All you need to do is reply with option 8 on the Singapore menu and you will get to the Malaysia’s menu after that. The rest of it is as per what I’ve shared below. You don’t really need to get near to the Malaysia borders after all 😄
Usually, I would purchase this add-on when I head back to Malaysia for the Chinese New Year break. But due to COVID-19, there’s no easy way to go across the borders. Therefore, you will need to head to the part of Singapore that is nearest to Malaysia to get this going.
Purchasing the Hotlink 365 validity from Singapore
Firstly, as I mentioned, you need to be on the old Bagus rate plan. If you’re not already on it, you will need to call up the service agent and see if they would switch you to it. I had this plan all the while since Maxis introduced it along with the 365 validity. This plan and validity add-on unfortunately is no longer offered today. That is shame for, especially for us Malaysians that live abroad while needing to still maintain a Malaysian mobile for services that only allows Malaysia mobile numbers to perform transactions.
Anyways, back to topic. As I mentioned, the main thing you need is to get to the Malaysia *100# menu. By default if you are overseas, you will first see the menu catered for the roaming country you’re in. The *100# Easy Menu only shows the option to add-on the 365 validity when you get to the Malaysia’s menu.
When you first dail *100#, reply with option 8. This will get you to the Malaysia’s menu
Using the *100# Easy Menu to purchase 365 validity
Once you are on the Maxis network, the rest of the steps are just a few menu option selections using the *100# Easy Menu. Just make sure you have at least RM33 of balance in your Hotlink account. That’s what it cost to purchase the validity.
- Dial *100# on the phone
- If you are on a roaming network like in Singapore, you will not immediate see Malaysia’s *100# menu. Reply 8 and you will get to the Malaysia menu as per the next step.
- Reply 01 for the Next Page
If you are on the iPhone, the reply button is on the top right of the display. Took me a while to see it. 🤦♂️
- Select MyAccount and Others
- You will see the option to Buy Validity now. Reply to select the option
- Obviously we want the 365 validity option. Notice that this will start from the day you purchase it. All existing validity would be “lost”. If you ask me, this is daylight robbery, but what can we do.
- Maxis has also removed the option for the 365 validity to be automatically renewed. Only a One-off subscription is available now.
- After this, you would get a response that this is completed and you can check the validity of your Hotlink line in the next 15 minutes. But if you check on the Hotlink app right after this is done, you can see that the validity has been extended for a year.
And that’s it! If you have an easier way to do this. Do let me know in the comments as well.
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I believe you can get to the normal *100# menu from anywhere in the world. I can do so from any country. First enter *100# and then select Option 6 to get the ‘normal’ version of it that you’d get in MY.
I’ve tried all the options available when you’re in Singapore and I cannot get to the normal options. Otherwise, I’ve not bothered to head over to Woodlands 😄
I am in Brunei and have the same problem. Unable to get the normal options with *100#. Waiting for the weekend to drive to the border where I might get Maxis coverage. Unable to cross border due to COVID. Its’ a pity those staying in Australia, NZ etc will be unable to extend the 365 validity. Maxis should look into this problem.
I’m glad you can still get to a border! Agree with you that Maxis really needs to provide a way to access the Malaysia’s menu.
Hi, I’m been told by customer service that is no more 365 plan, is it true?
This is somewhat true. All the current plans does not have the ability to add on a 365 validity. However, I believe some had been able to be “downgraded” to the old Bagus plan which does have this on a case by case basis. Mostly because of the argument that we are living outside of Malaysia and still need to maintain a Malaysian mobile number. So do try to call the customer service rep and see if they can do that for you too.
Hi, for just residing overseas, can do it by just press *100#, then 01 to next menu, then press 8 send to *100# again to get Malaysia menu, then 01 again for next menu, then press 6 for My Account and Others, then press 2 for validity 365 purchase. Just FYI for those who need help.
Interesting. Let me try and see it if works for me.
Gosh! How did I not know about that. It works! Thanks for sharing. I will update my article soon!
“I believe you can get to the normal *100# menu from anywhere in the world. I can do so from any country. First enter *100# and then select Option 6 to get the ‘normal’ version of it that you’d get in MY.”
Yes, i did this and i’m in Paris. I’ve successfully renewed my phone till next year. Thank you to this website!
Oh, but somehow I had to pay RM60 for mine though. I remember paying the same amount last year too. Not sure why I’m not charged RM33 instead :/
I think the options changes a little depending on which country you are roaming at. I realise now that the right option to go back to the Malaysia menu is shown at “*100#” which is so confusing!!! 😄 will update the article again soon.
Yikes. Does it show up as RM60 to renew in the menu?
*365# but it’s cost me RM60
Perhaps this is due to legacy pricing. When you first got your 365 validity, was it already at RM60? I remembered that for me, I got it when it was still going for RM33.
Try *365# to enable 365 validity,it cost rm 60.
Thanks you for the update in your blog and tips from Allen. Really a huge help as I also cannot find the Maxis menu until I press the hidden and magic “8”. This saves my day!
Glad you got it working too!
Hi Ken & everyone here. Is roaming no longer available for 365 now? I m currently staying in Sgp. The last time I was able to connect to my M’sian mobile number using Hotlink’s 365 service was only 2 months ago in March, then last week, I turned on my phone again & was unable to get any connection since. It’s not my mobile phone issue as it is 4G compliant. Thanks & appreciate all your sharing & advise here.
Thank alot for the information. Really save my day too.
That’s weird. I just tested with my own. I can still get connected to the Singtel network.
@Tan WS …….. either your roaming function is turned OFF or your 365Validity since expired …. in reality you can (also) “re-activate” an expired 365Validity …. provided you have sufficient credit in your account (and using the *505# .. to activate Account Inactive” menu and buy a “1 Day Pass” as a first-step ….. before proceeding to activate / extend your 365Validity (that will commence from that day). Good luck
*365# it really work! RM60 for 365days!
Thanks for sharing this information!
I managed to get it even I’m in Dominican Republic.
I could not find the menu in *100# to buy validity after multiple attempts. I nearly gave up until I saw H L comment above. So I tried *505# to reactivate my account which was inactive. Without pre-notification, RM1 was deducted from my balance credit. Then I received SMS from Hotlink to inform me that my account validity was extended for 1 day. I went back to *100# again and this time I was able to get to the option to buy validity for 365 days with RM33. Thanks for this blog and H L for the tips !
If your (365Validity) account is still valid (ie NOT expired) or you have re-activated your account via *505# but you still could NOT get/find Option 6 : “MyAccount & Others” within the *100# Menu despite toggling “01 : to Next Page” multiple time, may I suggest you take a pause/break and proceed with steps outlined below ie
Since you are outside Malaysia ie overseas, your mobile phone could be connected to a roaming-partner of Maxis-Hotlink in that foreign country. Assuming you are in Singapore, your mobile could be connected to “Singtel” at this moment while you were performing above steps but you were unsuccessful in getting to the relevant required menu.
You need to go to your phone SETTING and thereafter NETWORKS and then MOBILE …. and then chose to MANUALLY select the roaming-partner …. per illustration above, your mobile phone will scan the frequencies of local mobile phone operators (with coverage in your current location) and continuing above example, you can also find Starhub and M1/Mobile One to select for Singapore…. so select 1 of them (assuming both are roaming-partners of Maxis/Hotlink) …. and allow your mobile-phone to register with that newly selected roaming-partner (repeat these steps to change to another different roaming-partner if are still unsuccessful in your attempt to get to the Option 6 : “MyAccount & Others” within the *100# Menu)
Upon connected to the new roaming-partner (assuming Starhub is now selected), you may thereafter proceed to start afresh your *100# …….. and other steps …… to renew your 365Validity.
All the best !!
Thank You Very Much Allen